Refund policy

Every SOLAX piece is handcrafted to order in our Beirut workshop. Because of this, we handle returns as exchanges rather than refunds.

Exchanges

You have 7 days after receiving your item to request an exchange. To be eligible, your item must be unworn, in the same condition you received it, and in its original packaging.

To start an exchange, contact us on WhatsApp at +961 71 029 309 or by email at solax.official@hotmail.com. We'll confirm your exchange and give you instructions on how and where to send your piece. Return shipping costs are covered by the customer. Items sent back without first requesting an exchange will not be accepted.

Once we receive and inspect your item, we'll craft and ship your replacement (a different size, plating, or design of equal value).

Damages and issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, send us a photo on WhatsApp within 48 hours of delivery and we'll replace it free of charge, including shipping.

Non-exchangeable items

Custom-designed pieces are made especially for you and are final sale, except in the case of damage on arrival. Gift cards cannot be returned or exchanged.

Questions

For any question about exchanges, reach us anytime on WhatsApp at +961 71 029 309 or at solax.official@hotmail.com — our goal is for every customer to be happy with their SOLAX piece.