Refund policy

Every SOLAX piece is made to order in our own workshop. We want you to love it, so you can return or exchange your piece within one week.

Returns and exchanges (7 days)

You have 7 days after receiving your item to request a return or an exchange. To be eligible, your item must be unworn, in the same condition you received it, and in its original packaging.

To start a return or exchange, contact us on WhatsApp at +961 71 029 309 or by email at solax.official@hotmail.com. We'll confirm your request and tell you how and where to send your piece. Return shipping costs are covered by the customer. Items sent back without first contacting us will not be accepted.

Once we receive and inspect your item, we'll refund you to your original payment method, or make and ship your replacement if you chose an exchange.

1-year care warranty

Every SOLAX piece comes with a 1-year warranty from the date of delivery. During that year, we clean your jewelry for free so it keeps its shine. Our 925 silver pieces are also re-plated for free. To use your warranty, message us on WhatsApp or by email with your order number and we'll arrange it with you.

Damages and issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, send us a photo on WhatsApp within 48 hours of delivery and we'll replace it free of charge, including shipping.

Non-returnable items

Custom-designed pieces are made especially for you and are final sale, except in the case of damage on arrival. They are still covered by the 1-year care warranty. Gift cards cannot be returned or exchanged.

Questions

For any question about returns or your warranty, reach us anytime on WhatsApp at +961 71 029 309 or at solax.official@hotmail.com.